Thanks for getting in touch and welcome to forums! I cant find the option to verify the game files in uplay or epic games and uplay is still asking me for an activation code when i had already bought the game in epic games If the issue persists, please reach out to our teams so we can look at the account. Please also make sure both Epic and Uplay are running as administrator. When this has been completed, try launching the game again. After verification, the launch option appears again. Click the Verify button once the drop down menu appears. Navigate to the game in your Library and click the cog icon. Once you have backed up that folder, delete the "cache" folder.Īfter deleting the cache folder, please verify the game files within Epic: Open the cache folder and backup the "ownership" folder to a safe location. You will then navigate to the Ubisoft Game Launcher cache folder, by default located here:Ĭ:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache To correct this situation, I recommend the following troubleshooting steps:Ĭlose the Uplay client completely, ensuring it is not running in the background. Find out more details about How Gifting Works or reach out to us if you're still not sure.Sorry you being asked for a key. After purchase you'll be given the option to make your purchase a Gift Link or you can redeem it on your own Ubisoft account. Yes you can! At Gamesplanet you can choose to gift your entire order to another account, or claim it on your own account. In this case, simply install the game and enter your key (license key) if you are prompted to do so during the installation. The game has been added to your Ubisoft account! As usual, you can download and play the game through your Ubisoft Connect client.Įxception: If you should find download files in your user account after buying a Ubisoft game, it is a game that has been on its way for several years. You will then receive a summary of the activation process. Click on the "Activate with Ubisoft" button and let the technology do its work in the background. If you have successfully registered with Ubisoft, you can now easily activate the purchased game.During the activation process, only encrypted data will be transmitted from Ubisoft to Gamesplanet - so don't worry. Click on the button "Register with Ubisoft" and log in in the next window with your login data (Gamesplanet does not have access to your Ubisoft account at any time). Now you have to login with the Ubisoft account where you want to activate the game.Confirm your purchase as usual so that you can access the game.After a successful purchase, go directly to the Ubisoft game in your library on Gamesplanet.Install Ubisoft Connect and log into your existing account or create a new Ubisoft account.Īctivating a Ubisoft game with Ubisoft ConnectĪt Gamesplanet you can activate your purchased game directly into your Ubisoft account.If your game needs Ubisoft Connect, you can see in the product description under the entry "Delivery". Ubisoft Connect is not yet available for the Mac. As with Steam and Origin, you need to download a client (Ubisoft Connect and create a Ubisoft account. Ubisoft also uses its own platform for their PC games.
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